Windows Management Instrumentation is an infrastructure behind Windows that handles operations and sends data to different parts of the system. The reason that info isn't in your dxdiag file is because of a problem with WMI (Windows Management Instrumentation). In almost all cases of this error, this has been a common occurrence. If you notice on the "dxdiag" report in the Dr Felix Results file you sent us, the information for system manufacturer, model and BIOS in the first section is missing. I do have a bit more information since we last spoke though. We've been working on this issue, troubleshooting and testing ideas, and unfortunately, we seem to be a bit stuck right now. I have been working with two of the BigFishGames Tech people and they can't seem to figure it out.
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